Existing Student Portal

I want to suspend my/my child's swimming lesson membership

Suspension terms and conditions


  • Missed lesson – do not complete the suspension form. See an Aquatic Services Officer to collect a family swim and waterslide pass. We do not offer credits, refunds or make up lessons for any lessons missed.
  • Please allow 3 working days for your suspension to be processed, any debit within 3 days of submission cannot be altered.
  • If there are any issues with your suspension request, you will be contacted.
  • Suspension period must be a minimum of 2 weeks and a maximum of 6 weeks.
  • All suspensions will be charged at the weekly rate specified on your membership contract. If a medical certificate is attached, there will be no fee applied.
  • Suspensions cannot be backdated.
  • You will receive an email from our Swimming & Water Safety team confirming your suspension request within 3 business days.
  • Please note you will not be able to access the facility while your membership is suspended.
  • If you are currently on suspension and wish to come back earlier, please email swimschool@watermarcbanyule.com.au 

I want to change my direct debit details/personal details

If you need to change your direct debit account details please do one of the following:

  • Call Debit Success on 1800 148 848
  • Complete a form at WaterMarc reception on your next visit

I no longer want to continue my swimming lesson membership

If you wish to request to cancel your swimming lesson membership please do one of the following:

  • Email us on swimschool@watermarcbanyule.com.auPlease note this is a request to cancel your membership and a staff member will contact you to confirm cancellation.
  • Call us on 9422 6111 to discuss the process.


Student Progression Portal - Swim Desk

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Student Progression Portal - Swim Desk - click to Log In


Water adventure play park (AP750) with the dump bucket in action

WaterMarc view from Flintoff Street

Water adventure play park (AP750)

Greensborough Walk - entrance to the best pool facilities and gymnasium in the north

Cycle studio

Main pool

Aqua Fit in the warm water program pool

Spa and warm water program pool