Existing Student Portal

I want to suspend my/my child's swimming lesson membership

Suspension terms and conditions

 

  • Missed lesson – do not complete the suspension form. See an Aquatic Services Officer to collect a family swim and waterslide pass. We do not offer credits, refunds or make up lessons for any lessons missed.
  • Please allow 3 working days for your suspension to be processed, any debit within 3 days of submission cannot be altered.
  • If there are any issues with your suspension request, you will be contacted.
  • Suspension period must be a minimum of 2 weeks and a maximum of 6 weeks.
  • All suspensions will be charged at the weekly rate specified on your membership contract. If a medical certificate is attached, there will be no fee applied.
  • Suspensions cannot be backdated.
  • You will receive an email from our Swimming & Water Safety team confirming your suspension request within 3 business days.
  • Please note you will not be able to access the facility while your membership is suspended.
  • If you are currently on suspension and wish to come back earlier, please email swimschool@watermarcbanyule.com.au 

I want to change my direct debit details/personal details

If you need to change your direct debit account details please do one of the following:

  • Call Debit Success on 1800 148 848
  • Complete a form at WaterMarc reception on your next visit

I no longer want to continue my swimming lesson membership

If you wish to request to cancel your swimming lesson membership please do one of the following:

  • Email us on swimschool@watermarcbanyule.com.auPlease note this is a request to cancel your membership and a staff member will contact you to confirm cancellation.
  • Call us on 9422 6111 to discuss the process.

 

Student Progression Portal - Swim Desk

Log in here

Student Progression Portal - Swim Desk - click to Log In

 


Spa and warm water program pool

Water adventure play park (AP750) with the dump bucket in action

Main pool

Water adventure play park (AP750)

Cycle studio

Aqua Fit in the warm water program pool

WaterMarc view from Flintoff Street

Greensborough Walk - entrance to the best pool facilities and gymnasium in the north

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