Coronavirus (COVID-19) Updates

COVID Updates

We would like to reassure our members and guests, that once reopen, we will be operating with COVIDSafe plans in place

WaterMarc is open in accordance with all State Government regulations.  This means that the number of patrons and visitors to the Centre at any one time is limited to 1 person per 2 square metres.
The Centre will be vigilant in implementing infection control procedures including daily cleaning in accordance with normal protocols, the promotion of healthy hygiene habits and will make hand sanitiser available for staff and patrons to use while using the Centre.

Remember, if you are feeling unwell or showing symptoms of the flu, cough or cold to please remain away from the centre until you are feeling 100%.  We look forward to supporting you in good health and fitness as we reopen.

Please click the COVIDSAFE PLAN link below to download the updated WaterMarc COVIDSafe plan as at 27 July 2021.

Update - 01/09/2021

Lockdown Extended

Following the latest State Government directive, lockdown restrictions remain in place for VIC, meaning we will remain closed until further Government direction. 

This closure period is in line with the extended lockdown revisions from the State Government. 

We are saddened by the news, however we all need to work together to help protect our community and stop the spread. We are counting down the days until we can see you again! 

Read more here VIC Government Update 

Your Membership    

  • Your membership will remain on free suspension until we can reopen our doors. 

  • All future bookings you have made (for the closure period) will be cancelled.   

  • We will contact you once the advised temporary closure period concludes, or as directed by the Government.    

  • We will be giving you FREE access to the Home Fitness Network during the closure period, Check your inbox for an email from Home Fitness Network today. 

  • At this time, we will continue to provide members with FREE access to the Belgravia Foundation’s Mental Health eLearning Program (MHeLP) - an online resource that equips the learner to better understand their own and others mental health and improves their confidence to support someone living with a mental health condition.  
    Click Here to Access FREE MHeLP Training 

To get in touch with our customer care team please complete and submit your details via the contact us form on our website. 

 Stay Safe. Stay Home. We look forward to getting active with you when we reopen our doors. 

Frequently Asked Questions Expand all

What are we doing to minimise health risks in-Centre?

The Centre will be vigilant in implementing infection control procedures including daily cleaning in accordance with normal protocols, the promotion of healthy hygiene habits and will make hand sanitiser available for staff and patrons to use while using the Centre.
 

What information and advice will help our members?

For now, the best advice is to follow some simple steps to help slow the spread of the virus and to reduce the risk of infection.
Follow the information and tips to help improve your safety and wellbeing, from Department of Health website

If I have or am undergoing a period of self-isolation, what happens to my membership?

If you are showing symptoms or have been recommended by a Health Professional to self isolate, you should be staying at home and minimising contact with others.  Please contact the Centre team to discuss managing your membership where you are uncertain of your options.
 

What happens to Swim School or Personal Training sessions I have booked?

If you have any Swim School lessons or Personal Training booked, please contact the Aquatics team or your Personal Trainer.

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